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He offered to upgrade Lockmuller’s phones to a different BLU model or exchange his phones for a gift card. “We would like to have the device which your contact is saying has these issues, so we can properly investigate,” Ohev-Zion told Threatpost. 17, when asked to address Lockmuller and other negative reviews, Ohev-Zion agreed to look into Lockmuller’s claims. Filled memory to the point it rendered the phone effectively inoperable.” One review claimed after 14 days their BLU phone self-installed malware and a “massive amount of apps.” Another review stated “Phone started downloading apps the moment it had network access even after a factory reset. Threatpost found more than a dozen negative Amazon reviews where buyers complained of similar aggressive advertising on their BLU Studio X8 HD phones that was so overwhelming the phones were difficult to use. However, when Threatpost investigated a rash of user complaints posted to Amazon complaining of similar obnoxious adware, Ohev-Zion softened his stance in a second email.
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Whether the customer did or did not update his device, a Studio X8 HD would never exhibit this type of behavior,” said Samuel Ohev-Zion, CEO of BLU Products in an email statement to Threatpost. “We believe this to be a customer error in which the end user must have downloaded an app with ads or clicked on a website ad that must have caused spam ads to appear. Company officials explained he must have downloaded malware onto his own phone. When Threatpost contacted BLU to inquire on Lockmuller’s behalf, BLU once again vigorously defended its phones stating the fault was Lockmuller’s. This is not an issue that rode along with a bad app or from browsing the internet,” he said. After installing Skype, I disabled the app store completely as well as the browser. “These phones only had one app installed, Skype, directly from the Google Play app store. All 11 of the BLU Studio X8 HD phones purchased from BLU Products via Amazon began to exhibit the same behavior. BLU is reaching out to several reporters to correct their articles and issue apologies.”īy this time, Lockmuller’s BLU phones were so junked-up with unwanted apps and ads they were unusable, he said.
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It posted to its site: “BLU Products responds to inaccuracies reported by several news outlets making clear that there is absolutely no spyware or malware or secret software on BLU devices, these are inaccurate and false reports. That incident culminated in Amazon temporarily halting the sale of the BLU phone.Īdups claims on its website 700 million devices, including cars and other connected devices, use its software.Īt the time, BLU vigorously fought the allegations leveled by the security firm Kryptowire. BLU Products was at the tail end recovering from allegations made by security firm Kryptowire in July that claimed that some BLU phones (R1 HD and Life One X2) had a backdoor and leaked personal data such as the full-body of text messages, call history and unique device identifiers to a third-party firmware company called Adups Technology Co. After all, he was giving the phone maker a second chance after rampant allegations that BLU phones were secretly siphoning off user data and sending it to a Chinese firm. The network administrator nearly blew a gasket. He must have downloaded a malicious app, he was told. When Lockmuller contacted Miami-based BLU Products’ technical support about his phones, he was told the problem was on his end. The phones had a mind of their own, he recalls, beeping, vibrating and constantly cycling through flashy obtrusive ads and installing apps and utilities. His phones began spewing ads for virtual slot machine games and mysteriously installing apps with no firsthand user interaction. But the apps kept reinstalling themselves,” he said. I uninstalled Setting and everything else I could. “The phone started popping up installers and displaying ads for other apps.
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“After 14 days of acting normal, an app called Setting installed itself mysteriously on the handsets, giving itself full permissions over the phones,” Lockmuller said. Two weeks into rolling out the phones things went sideways.
He installed only Skype on the devices and planned to use the $50 BLU Studio X8 HD phones as high-end walkie-talkies on a Wi-Fi network.
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When network administrator James Lockmuller bought 11 dirt-cheap Android phones via Amazon he thought he had a perfect solution for communicating with his warehouse team stretched across a 73,000 square-foot campus.
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